How long does delivery usually take?

Once shipped, orders typically arrive within 3 to 7 business days (Monday through Saturday). We will email you a tracking link as soon as your package is on its way so you can follow its journey.

What is Nourayna?

Nourayna is a contemporary women’s fashion brand dedicated to effortless self-expression. We curate versatile, elevated apparel designed for everyday wear and lasting style. Learn more on our About Us page.

Can I return an item if I change my mind?

Absolutely. You have up to 60 days after receiving your order to request a return. Simply reach out to us at Support@Nourayna.com, and our team will guide you through the process.

Do you ship internationally?

Currently, we ship exclusively to addresses across Canada. By focusing on our domestic delivery network, we ensure reliable delivery and exceptional service. Any future expansion will be announced on our channels! Shipping Policy

Is shipping completely free?

Yes! Free shipping applies to every single order with no minimum spend or hidden fees. We want your shopping experience to be as simple and seamless as possible. Shipping Policy

How long does it take to process a refund?

Once your returned package arrives and passes inspection, we process your refund within 7 business days. Please note that the time it takes for the credit to reflect in your account may vary depending on your financial institution. Refund Policy

What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed in CAD ($) using industry-standard SSL encryption technology. Payment Policy

Can I exchange an item for a different size or style?

Yes, we are happy to assist with exchanges! If you need a different size, fit, or color, email us at Support@Nourayna.com, and our support team will walk you through the exchange process. Refund Policy

What should I do if my package has not arrived?

First, check the latest update via the tracking link sent to your email. If more than 7 business days have passed since dispatch and your package has still not arrived, contact us at Support@Nourayna.com so we can look into it right away.

Are my payment and personal details secure?

Always. We prioritize your privacy and security. Nourayna never stores or retains sensitive payment information on our systems, and our checkout portal is protected by industry-leading security protocols. Privacy Policy & Payment Policy

Can I modify or cancel my order after placing it?

As long as your order has not yet entered fulfillment or shipped, we will gladly assist you with changes or cancellations. Please contact us as quickly as possible at Support@Nourayna.comso we can intercept the order before it leaves our facility. Refund Policy

Still have questions?

We are always here to help! Send an email to Support@Nourayna.com, or discover styling ideas with @Nourayna.official on Instagram, and our support team will get back to you promptly.